Automotive Service Software Support Specialist
4 days ago
PBS Systems is a leading provider of business solutions for the automotive industry, and we're looking for a talented Service Support Analyst to join our team.
We're a dynamic and innovative company that's changing the way people buy and service cars. Our software platform is used by hundreds of dealerships across North America, and we need someone to help us provide exceptional support to our customers.
As a Service Support Analyst, you'll be the first point of contact for our customers, providing phone and online support, training, and troubleshooting. You'll also have the opportunity to travel across North America to provide onsite support.
Job Responsibilities- Provide excellent software support to our end users
- Support and troubleshoot issues for the service desk
- Document and address customer issues and concerns in a professional manner
- Improve new or existing processes within the department to enhance service delivery
- Respond to both internal and external support requests in a fast-paced environment
- Cross train to further your software knowledge and professional development skills
- Travel (25% - 1 week per month) is required throughout Canada and the US
- High school diploma
- Excellent communication and analytical skills
- Customer service experience
- Automotive dealership experience is an asset
- Knowledge of Microsoft Windows and Office
- Strong organizational and time management skills
- Ability to work independently and within a team environment
- Available to work Saturday, and/or Sunday due to scheduled travel
- A valid passport
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness
- Opportunity to travel
- Great referral bonus
- Staff discounts with GM, Dell, and more
- Health and Medical benefits
- Bonus for product certifications, up to $4,800 per year
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Arlington, Virginia, United States PBS Systems Full timeThe OpportunityPBS Systems is a leading provider of dealership management systems in North America, with a strong focus on innovation and customer satisfaction. We are seeking a highly skilled and organized individual to join our Support Team as a Service Support Analyst.Job ResponsibilitiesProvide exceptional software support to our end-users, ensuring...
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