Restaurant Operations Manager

3 weeks ago

Aspen Colorado, United States The Little Nell Full time
Job Description

Job Summary:

The Restaurant Manager is responsible for the day-to-day operations of the restaurant, including but not limited to opening and closing the restaurant, ensuring the patio and bar are ready for service, scheduling, payroll, and training. The ideal candidate will have excellent leadership skills and be able to manage a team to provide exceptional customer service.

Key Responsibilities:

  • Oversee the service of lunch and/or dinner on a daily basis, ensuring service standards are consistently met and guests are happy.
  • Supervise and hold staff accountable to all standards on a daily basis, facilitate initial staff training and ongoing training for the restaurant staff.
  • Ensure schedules are completed and posted by Wednesday of each week for the following week while adhering to staffing guidelines and schedule according to business levels.
  • Handle staff corrective action, coaching, and counseling adhering to the policies and procedures of the hotel.
  • Responsible for cleanliness and upkeep of physical facilities and report any maintenance issues to the Engineering Department via the work order system.
  • Hold monthly staff meetings to provide an open forum of communication, information about the hotel, and continued training.
  • Attend and contribute to Food and Beverage meetings.
  • Enforce restaurant and hotel standards, procedures, and policies.
  • Communicate with the Executive Chef concerning quality, presentation, timing, and guest comments.
  • Conduct daily pre-meal meeting and tasting, ensuring staff knowledge of food, menus, beverage, wine, and service.
  • Ensure staff menu knowledge and service knowledge through verbal and written quizzes.
  • Maintain adequate supply by reviewing requisitions daily and recommend purchases to the Director of Outlets to ensure accuracy of requisitions and control costs.
  • Maintain a high level of guest satisfaction, make immediate corrective action when guest needs are not met.
  • Maintain a professional appearance and conduct at all times and ensure staff appearance and conduct are impeccable.
  • Enforce local liquor and sanitation ordinances.
  • Assist with conceptualization and marketing of special events throughout the year.
  • Assist in emergency and security procedures as directed by management and the established emergency plan.
  • Conduct monthly wine and liquor inventories.
  • Establish and monitor sales incentives between service staff on a regular basis.
  • Supervise staff in their work maintaining high performance levels.
  • Supervise the care of equipment, minimizing waste, breakage, and misuse.
  • Control covers and monitor revenues; summarize shift revenue report, deposits cash, and tender properly.
  • Handle payroll and administrative duties, including PAFs, employee performance evaluations, separation reports, etc. in a timely manner.
  • Complete tasks and projects delegated by your Supervisor and assist other departments as business volumes and staff levels demand.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of experience in a restaurant management role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to multitask and prioritize tasks.
  • Basic math skills and attention to detail.

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