MyChart User Experience Expert

2 weeks ago


New York, New York, United States NYC Health Hospitals Full time
Foster a Culture of Patient-Centered Care

NYC Health + Hospitals is committed to delivering high-quality care services that meet the unique needs of each patient. We are seeking a skilled MyChart Support Specialist to join our team and contribute to our mission of empowering New Yorkers to live the healthiest life possible.

About the Role

This role is part of our Ambulatory Care Practice Transformation Team, working closely with patients, providers and staff to promote seamless patient experience and improve healthcare outcomes. As a MyChart Support Specialist, you will play a key role in supporting efforts to engage patients and staff in matters relating to MyChart usage, ensuring that patients have secure access to their medical records and can manage their healthcare effectively.

Key Responsibilities

Your key responsibilities will include:
  • Developing and maintaining educational resources on MyChart to support patient engagement and empowerment
  • Collaborating with cross-functional teams to identify and address technical issues affecting MyChart functionality
  • Designing and implementing strategies to improve MyChart utilization and performance, with a focus on patient satisfaction and healthcare outcomes
  • Conducting regular training sessions to ensure that end-users are equipped to use MyChart effectively
  • Monitoring and reporting on MyChart-related metrics and providing insights to inform decision-making
Salary: $75,000 - $90,000 per annum

Requirements

To be considered for this role, you must possess a strong background in healthcare or a related field, with excellent communication and interpersonal skills. Relevant education and/or experience in counseling, community work or community health activities is highly desirable. A minimum of 2 years of full-time experience in a similar role is preferred.

Benefits Package

NYC Health + Hospitals offers a competitive benefits package, including comprehensive health benefits, retirement savings and pension plans, loan forgiveness programs, paid holidays and vacation time, college tuition discounts, and professional development opportunities.

  • New York, New York, United States Alethea Full time

    About the RoleAlethea seeks a skilled User Experience Designer to collaborate with our cross-functional team in designing intuitive and visually appealing user interfaces for our digital products. The ideal candidate will have a passion for user-centered design, strong portfolio showcasing expertise in creating engaging and user-friendly interfaces across...


  • New York, New York, United States Michael Page Full time

    We are seeking an experienced UI/UX Designer to join our team at Michael Page, a leading global recruitment agency. As a User Experience Designer, you will play a crucial role in creating visually appealing and user-friendly designs for our clients' websites and applications.The successful candidate will have a strong portfolio showcasing their ability to...


  • New York, New York, United States Photon Full time

    About the Role:We are looking for a skilled UI/UX Designer to join our team at Photon. The successful candidate will be responsible for designing and implementing user-centered interfaces for our products.Key Responsibilities:Collaborate with product managers and engineers to gather user requirements.Develop and test UI mockups and prototypes to ensure a...


  • New York, New York, United States ShiftCode Analytics Full time

    We are seeking a skilled User Experience Researcher to join our team at ShiftCode Analytics. This is a challenging and rewarding role that will require you to work closely with cross-functional teams to design and implement user research studies. You will be responsible for managing both large and small research initiatives end-to-end in an Agile...


  • New York, New York, United States Goldman Sachs Full time

    **Job Overview**We are seeking a talented User Experience Designer to join our team at Goldman Sachs. As a UX Designer, you will play a key role in creating innovative and user-centered digital products that meet the needs of our customers.Key Responsibilities:Design intuitive and visually appealing digital experiences for our consumer banking...


  • New York, New York, United States NYC Health Hospitals Full time

    Empower Every New Yorker to Live the Healthiest Life PossibleNYC Health + Hospitals, one of the largest public health care systems in the United States, provides essential outpatient, inpatient and home-based services to over 1 million New Yorkers every year. Our diverse workforce is uniquely focused on empowering New Yorkers to live the healthiest life...


  • New York, New York, United States Genesis Corp dba Genesis10 Full time

    Job SummaryWe are seeking a Senior Experience Designer to join our team in New York, NY. This is a 12-month + contract position.About the RoleThe Senior Experience Designer will lead the end-to-end design process from ideation through implementation creating user-centered experiences that help our customers navigate complex financial data with ease.Key...


  • New York, New York, United States Amazon Full time

    About the Company:">Amazon is a leading technology company that is revolutionizing the way people shop, work, and live. Our MADS Reporting User Experience team is responsible for designing and developing innovative front-end applications that deliver a best-in-class user experience for our customers.">Job Description:">We are seeking a skilled Front-End...


  • New York, New York, United States Unusual Ventures Full time

    About the Job:We're looking for a seasoned Front-End Engineer to help us deliver high-quality user experiences on our data labeling platform. As a key contributor to our engineering team, you will be responsible for developing and maintaining front-end components, working closely with cross-functional teams, and ensuring seamless integration with backend...


  • New York, New York, United States Corporate Insight Full time

    Job OverviewCORPORATE INSIGHT is seeking a skilled User Experience Specialist with extensive professional experience in qualitative UX research. The ideal candidate will have at least three years of experience in moderating user interviews, analyzing findings, and writing client-facing reports. The position is based in NYC, with an average of three days...


  • New York, New York, United States Fortune Full time

    Enhance the Digital LandscapeAt Fortune Media, we're dedicated to revolutionizing the way businesses interact with their audience. As a Senior User Experience Designer, you'll play a pivotal role in shaping the future of our digital platforms.About the RoleWe're seeking an experienced UI/UX designer to join our team. You will work closely with...


  • New York, New York, United States American Express Full time

    Job OverviewAmerican Express, a leading travel and financial services company, is seeking an experienced Senior Product Designers to join its team. As a key member of the design organization, you will play a crucial role in shaping the user experience of American Express's core journeys.


  • New York, New York, United States Musifai Full time

    We are seeking a talented and passionate UI/UX Designer to lead the design work and guide our strong design team to deliver exceptional user experiences for Musifai's products.The ideal candidate will collaborate with other team members in tech and business development to define customer interaction and customer experiences that balance customer needs with...


  • New York, New York, United States StartUs GmbH Full time

    About This RoleWe are seeking a skilled User Researcher to join our team at StartUs GmbH.Your Key ResponsibilitiesUser Research: Define, plan, and conduct user research to inform product development.Insight Delivery: Deliver actionable insights to product and design teams to drive evidence-based decisions.Research Strategy: Contribute to the development of...


  • New York, New York, United States Photon Full time

    About the Role:We are seeking a skilled Graphic User Interface Specialist to join our team at Photon. As a key member of our design team, you will be responsible for creating user-friendly and visually appealing interfaces for our products.Responsibilities:Design and develop user interface elements, such as menus, tabs, and widgets.Work closely with product...


  • New York, New York, United States A Place For Mom Full time

    Job SummaryA Place for Mom is seeking an experienced User Experience (UX) Design Director to lead our design efforts and shape the user experience of our digital products. As a key member of our product team, you will be responsible for developing and maintaining a cohesive design vision across multiple product lines.About A Place for MomWe are a leading...


  • New York, New York, United States Otis Worldwide Corporation Full time

    About Otis Worldwide CorporationAt Otis Worldwide Corporation, we are committed to delivering exceptional user experiences that balance user needs with business goals.


  • New York, New York, United States Apex Systems Full time

    Job OverviewWe are seeking a highly skilled User Experience Researcher to join our team at Apex Systems. This is an exciting opportunity for an experienced researcher to contribute to the development of user-centered experiences for our clients.


  • New York, New York, United States OLIVER Agency - North America Full time

    About OLIVER Agency - North AmericaWe are a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. With over 300 clients in 40+ countries, we drive creativity and efficiency, delivering tailored solutions that resonate deeply with audiences.Our unique model partners with experienced designers and...


  • New York, New York, United States McCann Health London Full time

    Job OverviewAt AREA 23, we're pushing the boundaries of healthcare marketing with creativity and innovation. We're seeking an experienced User Experience (UX) Architect to join our team and help us drive breakthrough ideas that truly make a difference.The ideal candidate will have a strong background in UX design, with a passion for crafting user-centered...