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Executive Director of Fitness Operations

2 months ago

Hillsboro, United States Active Wellness Full time
Job Description

Job Title: Executive Director of Fitness Operations

Location: Active Wellness

Job Type: Full-time

Pay: $90k-$100k/year

About Us: Active Wellness is a leading provider of fitness and wellness services, dedicated to delivering exceptional experiences to our members.

Key Responsibilities:
  • Leadership and Management:
    • Oversee the day-to-day operations of the fitness club, ensuring seamless delivery of services and programs.
    • Lead and manage a high-performing team of fitness professionals, providing guidance, support, and development opportunities.
    • Develop and implement strategies to drive business growth, improve member satisfaction, and increase revenue.
  • Member Experience:
    • Ensure exceptional customer service, fostering a positive and welcoming environment for members and guests.
    • Develop and implement programs to enhance member engagement, retention, and satisfaction.
    • Collaborate with the sales team to integrate new members into the club, ensuring a seamless onboarding experience.
  • Operations and Administration:
    • Manage the club's operations, including staff scheduling, payroll, and administrative tasks.
    • Oversee the maintenance and upkeep of the club's facilities, ensuring a safe and clean environment for members and staff.
    • Develop and implement processes to improve operational efficiency, reduce costs, and enhance member experience.
  • Training and Development:
    • Develop and implement training programs to enhance the skills and knowledge of fitness professionals, ensuring they are equipped to deliver exceptional services and programs.
    • Collaborate with the training team to design and deliver training programs, workshops, and events.
    • Ensure all staff members are up-to-date with relevant certifications, licenses, and training requirements.
  • Business Development:
    • Develop and implement strategies to drive business growth, including identifying new revenue streams and opportunities.
    • Collaborate with the sales team to develop and implement sales strategies, ensuring alignment with business objectives.
    • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive growth.
Requirements:
  • Qualifications and Education:
    • 5 years of management experience in the fitness and wellness industry.
    • Proven track record of leadership and management experience, with a focus on driving business growth and improving member satisfaction.
    • 4-year college degree or equivalent education and experience.
  • Skills and Abilities:
    • Strong leadership and management skills, with the ability to motivate and inspire a high-performing team.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with members, staff, and stakeholders.
    • Proven ability to drive business growth, improve member satisfaction, and increase revenue.
    • Strong analytical and problem-solving skills, with the ability to analyze data and make informed business decisions.
Working Conditions:
  • Physical Demands:
    • Ability to stand for several hours in the same shift.
    • Ability to lift 25 lbs.
  • Work Environment:
    • Fitness club environment.