Restaurant Operations Manager

2 weeks ago


Flushing, New York, United States SSP Full time
Restaurant Operations Manager Job Description

Multi-Unit Restaurant Operations Manager - Laguardia Airport

  • Competitive salary and bonus opportunities
  • 401K Plan and Medical Benefits
  • Career development and opportunities for advancement

The Restaurant Operations Manager is responsible for overseeing all aspects of multi-unit restaurant operations within Laguardia Airport. Key responsibilities include training and retaining a high-performing team, delivering exceptional customer service, managing food and labor costs, and maintaining a clean and safe environment. This role reports to the on-site Director of Operations.

  • Develop and maintain strong relationships with guests and stakeholders to drive business growth and brand awareness.
  • Communicate and train team members on company programs, brand standards, and operational procedures.
  • Collaborate with the corporate support team to ensure equipment installation and maintenance meet standards.
  • Train team members on product preparation, guest service techniques, and daily equipment maintenance procedures.
  • Conduct regular internal quality assessments and provide detailed written feedback to ensure locations meet brand standards.
  • Manage financial controls, personnel, facilities, marketing, food preparation, and quality, and report on these measures to the manager and Regional Vice President/Area Director of Operations.
  • Drive team performance in new product introductions and promotional programs, and provide training accordingly.

SSP is committed to diversity and inclusion, and we welcome applications from a diverse range of candidates. We are an equal opportunities employer and respect and protect human rights and prevent discrimination.



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