Industrial Support Specialist

3 days ago


Crystal Lake, Illinois, United States Snap-on Full time
About the Role

Snap-on Industrial is looking for an experienced Industrial Support Specialist to join our team. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and loyalty.

Your primary responsibilities will include responding to customer inquiries, resolving issues, and maintaining accurate records. You will also have the opportunity to collaborate with internal teams to drive process improvements and enhance customer satisfaction.

Key Responsibilities
  • Handle customer complaints and concerns in a professional and courteous manner
  • Maintain accurate records and documentation of customer interactions
  • Collaborate with internal teams to resolve issues and improve customer satisfaction
  • Analyze and resolve complex customer complaints in a timely manner
Qualifications
  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum 1 year of customer service experience; industry experience a plus
  • Exceptional communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Compensation Package

The estimated salary range for this position is between $45,000 and $65,000 per annum, depending on qualifications and experience. In addition to your base salary, you will receive a comprehensive benefits package, including medical, dental, vision, life insurance, and a 401(k) plan.



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