Member Support Specialist

4 days ago


Crystal Lake, Illinois, United States Great Lakes Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Support Specialist to join our team at Great Lakes Credit Union. As a Bank Teller (Member Specialist), you will play a vital role in providing exceptional service to our members, helping them achieve their financial goals, and ensuring their satisfaction with our services.

Key responsibilities include:

  • Providing personalized support to members, addressing their needs and concerns, and resolving issues promptly.
  • Processing transactions accurately and maintaining the security of our branch operations.
  • Identifying opportunities to grow member relationships through referrals, product recommendations, and other sales initiatives.

Requirements:

  • A high school diploma or equivalent.
  • Demonstrated excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer service and helping others succeed.
  • Cash handling experience in a financial institution or retail environment.

Benefits:

  • A competitive total compensation package that includes salary, health insurance, and retirement savings plan.
  • Opportunities for professional growth and development, including training programs and mentorship initiatives.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.


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