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Customer Engagement Specialist

2 months ago

Corpus Christi, Texas, United States Sames Motor Company Inc Full time
Job Overview

As a **Customer Engagement Specialist** at **Sames Motor Company Inc**, your primary responsibility will be to foster and enhance business relationships with both existing and prospective clients. You will manage incoming inquiries through various channels, including online platforms and phone calls, while scheduling appointments for our sales and service teams. Your success will be measured by the conversion rate of leads into actual sales.

Key Responsibilities:
  • Address all customer inquiries with an unwavering commitment to achieving 100% satisfaction.
  • Handle incoming calls regarding new and pre-owned vehicles, aiming to secure a definite appointment for potential customers to visit our sales or service departments.
  • Exhibit a friendly and accommodating attitude while responding to customer questions and providing relevant vehicle sales or service information.
  • Maintain and convey exceptional knowledge of our products and inventory to clients.
  • Collect and manage customer data as instructed, ensuring accurate entry into the BDC database.
  • Utilize detailed scripts provided by the dealership to effectively address customer inquiries and concerns, aligning with dealership and manufacturer objectives.
  • Collaborate closely with fellow Sales BDC Representatives in a team-oriented environment.
  • Ensure timely follow-up on all internet leads as directed by management and established procedures.
  • Adhere strictly to all company guidelines regarding the National Do Not Call List and Privacy Acts.
  • Engage with BDC leadership on various activities within the dealership and beyond the call center.
  • Act as a liaison between customers and dealership management or front-line staff.
  • Participate in departmental and dealership meetings; perform additional duties as assigned by management.
Qualifications:
  • Outstanding oral and written communication skills, whether via phone, in-person, or online.
  • Proficient in basic mathematics and writing abilities.
  • Demonstrated customer service experience or a strong desire to deliver exceptional customer service.
  • Ability to thrive in a fast-paced, competitive environment.
  • Must pass drug testing and background checks.
Benefits:
  • Competitive compensation package.
  • Comprehensive medical, dental, and vision coverage, along with 401K, disability, and life insurance options.
  • Opportunities for internal promotions and ongoing training.
  • Employee discounts available.