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Client Relations Specialist

2 months ago

Three Rivers, Michigan, United States Melissa Stephens Agency Full time
Join Our Team at Melissa Stephens Agency

We are seeking a dedicated individual to become part of the Melissa Stephens Agency, a reputable insurance provider committed to serving our community with integrity and excellence. Our agency has built a strong reputation over the years, and we pride ourselves on delivering exceptional service to our clients.

This position offers a structured 24-hour work week, with shifts scheduled on Tuesday and Thursday/Friday, providing flexibility on Wednesdays. Our team emphasizes comprehensive training and maintains a Monday to Friday work schedule, ensuring evenings are free for personal time.

Why You Should Consider Joining Us:
  • Attractive Hourly Compensation Based on Experience
  • Comprehensive Training Programs
  • Consistent Monday to Friday Work Schedule
  • Evenings Off to Support Work-Life Balance
Key Responsibilities:
  • Interact with clients to respond to inquiries and offer assistance
  • Support clients with questions regarding their policies and account details
  • Keep precise records of all customer interactions
  • Address and resolve client complaints promptly
  • Work collaboratively with colleagues to enhance the customer service experience
Qualifications for Success:
  • Strong Communication Skills
  • Genuine Passion for Customer Service
  • Meticulous Attention to Detail
  • Excellent Problem-Solving Skills
  • Ability to Work Well in a Team Environment
  • Empathetic Attitude Towards Clients