Operations Manager

3 weeks ago


Murfreesboro, Tennessee, United States Dairy Queen 41406 Full time

Job Title: Operations Manager

Salary: $45,000 - $55,000 per year

About the Role:

The Shift Manager will provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. This individual must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Main Responsibilities:

  • Assist in the management of specific areas of the restaurant during scheduled shifts.
  • Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
  • Conduct orientation, training and evaluation of crew members in all functional areas.
  • Assist hourly employees at the point of sale in the execution of product promotions.
  • Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
  • Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
  • May contribute in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.
  • Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
  • Able to perform the duties of all other non-management positions.
  • Informs immediate supervision promptly of all problems or unusual matters of significance.
  • Perform other duties and responsibilities as requested by the management team.

About You:

We are looking for a highly motivated and experienced leader to join our team as a Shift Manager. The ideal candidate will have excellent customer service and employee relation skills, with the ability to work in a fast-paced environment and manage multiple tasks simultaneously.



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