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Customer Service Representative
2 months ago
This position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, assist with scheduling, mixing and color matching equipment, as needed.
Key Responsibilities- Order Preparation and Delivery: Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Product Handling: Load and unload products from deliveries
- Equipment Operation: Operate and maintain warehouse vehicles and equipment
- Delivery Scheduling: Assist in planning delivery schedule to optimize unit efficiency
- Customer Service: Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Sales Transactions: Process sales transactions accurately and consistent with policies and procedures
- Product Delivery: Deliver products to the customer in a safe and timely manner
- Communication and Teamwork: Communicate and cooperate with supervisors and coworkers
- Work Environment: Keep a clean and safe working environment and optimize space utilization
- Quality Service: Follow quality service standards and comply with procedures, rules and regulations
- Inventory Management: Ensure that the stockroom is organized
- Inventory Control: Comply with inventory control procedures and assist with bi-annual inventory review
- Age Requirement: Must be at least eighteen (18) years of age
- Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Driver's License: Must have a valid, unrestricted Driver's License
- Physical Abilities: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Work Schedule: Must be willing to work all scheduled hours, with or without reasonable accommodation
- Work Experience: Must have at least one (1) year of work experience in customer service, retail, or sales
- Experience in Sherwin-Williams Automotive Branch: Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
- Customer Service Experience: Have at least two (2) years of work experience in customer service, retail, or sales
- Material Handling Experience: Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, etc.)
- Education: Have at least a High School diploma or GED
