Guest Service Ambassador
1 week ago
We are seeking a highly skilled Guest Service Representative to join our team at Buffalo Lodging Associates, LLC. This role is ideal for individuals who are passionate about providing exceptional customer service and creating memorable experiences for our guests.
The successful candidate will be responsible for greeting guests, managing reservations, and ensuring seamless check-in/check-out processes. They will also handle cash transactions, respond to guest requests, and maintain a clean and organized workspace.
About the Role:
- Provide exceptional customer service to guests, addressing their needs and concerns in a timely and professional manner.
- Manage reservations, updates, and cancellations through the Property Management System (PMS).
- Process cash transactions, handle credit card information, and reconcile accounts.
- Maintain accurate records, complete tasks efficiently, and contribute to a positive work environment.
Requirements:
- High School diploma or equivalent required; experience in customer-facing roles preferred.
- Excellent communication and interpersonal skills, with ability to work effectively in a team setting.
- Basic computer knowledge, including intranet, PMS, Microsoft Office (WORD, EXCEL), and other software applications as required.
- Possession of a valid driver's license and acceptable driving history, subject to company approval.
What We Offer:
- A competitive salary range of $35,000 - $45,000 per annum, based on experience and qualifications.
- A comprehensive benefits package, including medical, dental, vision insurance, 401(k) retirement plan, paid vacation, sick time, and holidays.
- Opportunities for career growth and development, with training and support provided to help you succeed in your role.
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