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Service Writer Position

2 months ago

Kalispell, Montana, United States LC Staffing Full time
Service Writer Job Description

We are seeking a skilled Service Writer to join our team at LC Staffing. As a Service Writer, you will be responsible for providing exceptional customer service, communicating effectively with customers and technicians, and ensuring that all service requests are completed efficiently and accurately.

Key Responsibilities:
  • Initiate services and repairs by describing performance problems and service requests
  • Review customer accounts and report changes to internal staff
  • Verify warranty coverage, write repair orders, and maintain customer accounts
  • Serve as a liaison between customers and technicians, ensuring that technicians understand customer needs and requested/recommended services are understood by customers
  • Inspect units with customers, verify unit information, obtain photos, and communicate additional repair and service needs to customers based on inspections
  • Schedule appointments, input repair orders (ROs), monitor service progress, calculate charges, and process payments
  • Keep customers informed of service specials, completion times, and service expenses
Requirements:
  • A team player with a focus on providing exemplary customer service
  • Good communication and problem-solving skills
  • Ability to multitask in a fast-moving environment
  • Good understanding of mechanical/technical knowledge
  • Great organizational skills
  • Acceptable driving record
  • Driver's license (required)
Preferred Qualifications:
  • 1-2+ years of previous Service Writer experience
  • High School diploma or GED required

We offer a comprehensive benefits package, employee discounts, and paid time off without a waiting period. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.