Practice Associate I #Full Time
4 weeks ago
The Practice Associate I (Orthopedic Surgery) plays a vital role in ensuring an exceptional patient experience. This includes greeting patients and visitors, answering phone calls, and reviewing daily and weekly schedules to ensure accuracy.
This position is part of a team that delivers an exceptional patient experience, contributing to positive health outcomes and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
Key Responsibilities- Greet patients and visitors, and answer patient telephone calls in a professional and courteous manner.
- Review daily and weekly schedules to ensure accuracy of visit provider, appointment duration, patient insurance participation status, visit reason, and visit type.
- Obtain required registration and intake information from patients, verify and/or update insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR).
- Accurately indicate arrivals, cancellations, and no-shows in the EHR.
- Collect all time-of-service and past due payments prior to the start of the appointment, and settle cash drawer in the EHR on a daily basis.
- Coordinate and schedule office visits and procedures, and schedule ancillary services on behalf of patients and prepare requisitions.
- Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population.
- Perform real-time insurance verification, and inform patients of insurance requirements for services provided.
- May assist Supervisor/Manager with special projects as needed, and perform other related duties as assigned.
- High school diploma or equivalency is required.
- A minimum of 6 months' relevant experience.
- Working knowledge/proficiency of Medical Terminology.
- Prior experience in EPIC is preferred.
- Bilingual in Spanish is a plus.
61st Street Service Corporation offers a competitive comprehensive Benefit package to eligible employees, including Healthcare and various other benefits, including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws.
Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.
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