Bartender-Restaurant Specialist

4 weeks ago


Indianapolis, Indiana, United States Delta Hotel Indianapolis Full time
Job Summary

The Bartender-Restaurant Specialist is responsible for providing exceptional service to guests while preparing and serving food and beverages in a fast-paced environment.

Key Responsibilities
  • Verify customer identification to ensure compliance with age requirements for alcohol sales
  • Present menus, answer questions, and take food and beverage orders from guests and/or serving staff
  • Prepare drink orders, including wine, liquor, and beer, and prepare appetizers and food items according to recipes and standards
  • Monitor seating in the lounge/bar area to ensure all guests are served
  • Compute bills, accept payment, and track and balance sales receipts
  • Limit problems and liability related to customers' excessive drinking by taking steps such as discontinuing alcohol service and notifying management of potential issues
  • Clean bars, work areas, and tables, as well as glasses, utensils, and bar equipment
  • Maintain the kitchen and lounge station by keeping the area tidy and clean, and stock kitchen and bar at the end of each shift
  • Plan, organize, and control the operations of the lounge/bar area
  • Slice and pit fruit for garnishing drinks
  • Arrange bottles and glasses to make attractive displays
  • Create drink recipes
  • Inventories liquor, food supplies, and equipment weekly, and order or requisition supplies as needed
  • Ensure all temp logs and waste logs are maintained daily
  • Receive and examine foodstuffs and supplies to ensure quality and quantity meet established standards and specifications
  • Ensure tips are reported properly for tax processing
Requirements
  • Three to six months related experience, or equivalent combination of training and experience
  • Alcohol Awareness Certification (must comply with State regulations)
  • Ability to read, write, and speak the English language
  • Ability to identify and resolve problems in a timely manner, develop alternative solutions, and use reason even when dealing with emotional topics
  • Ability to manage difficult or emotional customer situations, including the ability to respond promptly to customer needs and requests for service and assistance
  • Ability to maintain a high level of professionalism, treat others with respect and consideration regardless of their status or position
  • Knowledge of and ability to appropriately interpret and follow policies and procedures
  • Knowledge of and ability to adhere to safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to meet the demands of the work schedule, be at work and on time, and may occasionally require the ability to work outside of regularly scheduled hours


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