Retail Parts Sales Consultant
3 weeks ago
Blanchard Machinery Company is a leading provider of Caterpillar equipment and parts. Our team is dedicated to delivering exceptional customer service and supporting the growth of our customers' businesses.
We are committed to fostering a high-performance work culture with challenging work opportunities that inspire high-quality results.
SalaryThe estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.
Job DescriptionAs a Retail Parts Sales Consultant, you will play a critical role in assisting internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar equipment at our local branches.
You will be responsible for providing excellent customer service, answering questions, and resolving issues in a timely and professional manner.
You will also utilize parts information systems, such as DBS, SIS, WMS, etc., and parts catalogs, Internet, and CAT ordering system to identify, locate, and obtain needed items.
In addition, you will ensure technicians and customers receive proper orders on time and maintain accurate records of transactions.
Responsibilities- Provide assistance and excellent customer service to all customers at the counter or on the phone and handle inquiries in a courteous and professional manner.
- Utilize parts information systems -- DBS, SIS, WMS, etc. and parts catalogs, Internet, and CAT ordering system to identify, locate, and obtain needed items.
- Ensure technicians and customers receive proper orders on time.
- Examine returned parts for defects to determine if an exchange or credit is necessary.
- Assist with inventory control.
- Maintains cash drawer, completes various documents, and keeps work area clean.
- Using provided business intelligence, support departmental sales goals by contacting customer leads.
- Notate appropriate customer accounts with product inquiries, promotions, and purchases.
- High School diploma or equivalent is required.
- Minimum 1 year customer service experience is required.
- Posses mechanical aptitude, understanding of how things are assembled and how they work.
- 1 year counter sales in related industry is a plus.
- Demonstrated commitment to customer service both in-person and over the phone.
- Solutions oriented with the ability to ask probing questions to understand concerns.
- Excellent interpersonal, written, and oral communication skills.
- Personal commitment to continuous improvement and service excellence.
- Ability to work independently with limited supervision.
- Ability to work overtime, if necessary.
- Competitive Pay: $45,000 - $60,000 per year.
- Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
- Exposure to world-class CAT training and development.
- A friendly and supportive work environment.
- Continuous exposure to learning and new technologies.
- Opportunities for advancement.
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