Legislative Building Guide

4 weeks ago


Raleigh, North Carolina, United States North Carolina General Assembly Full time
Job Description

Job Title: Legislative Building Guide

Job Summary:

The North Carolina General Assembly is seeking a highly skilled and knowledgeable Legislative Building Guide to provide exceptional customer service to visitors, guests, and staff. As the first point of contact for visitors, this candidate must have a clear understanding and grasp on effective communication skills and etiquette in interacting with dignitaries, the public, and staff in a political environment.

Key Responsibilities:

  • Answer incoming calls and provide information on meetings, schedules, facilities, and other information on state government.
  • Interact with the public by greeting visitors coming to the legislative complex, answering questions, providing information regarding meetings and locations, giving directions within the complex, and registering scheduled groups.
  • Plan and escort groups through the Legislative Building, giving information on historical items, chamber functions, and facilities.
  • Direct individuals and groups to the appropriate area or service needed.
  • Utilize multiple avenues of technology and available information to perform basic job functions and answer questions.
  • Assist with receiving literature reference materials and handouts of building history or outside periodicals/mailings offered to visitors and guests.

Requirements:

  • Graduation from high school or GED equivalency.
  • Ability to maintain composure and to work cooperatively under pressure with legislators, legislative staff, and the general public.
  • Knowledge of pertinent facts about the legislative complex and the process of the duties of this branch of government.
  • Ability to speak clearly and communicate effectively with diverse groups.
  • Strong public speaking skills, including experience speaking to large groups.

Benefits:

The North Carolina General Assembly offers competitive salaries with opportunities for promotion, as well as excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, parental, and community service leave.

About Us:

The North Carolina General Assembly (NCGA) is the bicameral legislature of the State of North Carolina, composed of the Senate and the House of Representatives. The North Carolina Constitution grants the General Assembly authority to make or enact laws; to establish rules and regulations governing the conduct of the citizens, their rights, duties, and procedures; and to determine the consequences of certain actions.

An Equal Opportunity Employer, North Carolina, State Government


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