Voyage Sales Specialist

3 days ago

Wichita, Kansas, United States Azamara Full time
About Azamara

Azamara is a global premium cruise line that inspires curious and passionate travelers to explore the world with us on our immersive cruises. We offer a world-class experience onboard and while visiting destinations around the world.

Job Summary

This role will service Travel Partners and Direct Guests, providing access to all client service areas within Azamara Cruises in a one-stop platform. Agents will serve as liaisons between these accounts and Sales, working closely with all areas to assist the account in growing their business with Azamara Cruises.

Key Responsibilities
  • Service direct guests and travel partners for the North America market and provide access to all client service areas within the Azamara Cruises organization in a one-stop platform.
  • Handle inbound and outbound calls, emails, faxes, and mail from travel partners.
  • Reviews and acts on sales calls and inquiries for the various sales functions/fields, and Travel Partners and Direct Guests.
  • Leverages these interactions to create selling opportunities.
  • Services existing bookings, including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences.
  • Researches and provides information to accommodate special needs.
  • May be assigned to special projects and may serve on employee committees.
  • Oversees the management of redeployed bookings based on the options provided to Travel Partners and Guests.
  • Ensures that bookings chosen for cancellation are processed accurately and that refunds are set up appropriately.
  • Collects guest preferences for Future Cruise Credits (FCCs) and calculates the corresponding FCC amounts for IT to incorporate into client profiles.
  • Addresses any inquiries related to redeployments and available offers for guests.
Requirements
  • Call Center experience in a travel environment preferred.
  • Ability to use advanced business and sales knowledge to make decisions.
  • Ability to write reports, memos, and business correspondence.
  • Ability to read and comprehend complicated instructions, short correspondence, memos, and procedure manuals.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to work, interact, and communicate with external/internal customers at all levels.
  • Ability to build and maintain successful business relationships with the most valued external customers as well as co-workers to successfully close business and service customer needs.
  • Ability to deal with problems involving several concrete variables in standardized situations. Ability to understand and communicate government regulations.
Preferred Qualifications
  • A minimum of 2 years of sales experience is required.
  • Bilingual proficiency, written and spoken is preferred.
  • Call Center experience in a travel environment preferred.
  • Proficient in negotiation skills.
  • Knowledge of Seaware and Ring Central preferred.
  • 1 to 2 years Customer Service.
  • Engaging, and friendly; a natural relationship builder and organizer.
  • You are a good communicator and a great listener.
  • You have a knack for coming up with creative solutions to challenging problems.
  • You thrive in a flexible work environment and value the support and companionship that comes from being part of a high-performing team.

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