Customer Service Associate

4 weeks ago


Ellenville, New York, United States YMCA of Greater Rochester Full time
Member Service Representative

Rochester, NY

Job Type

Part-time

Description

Weekend Availability

$16/hr. and a Free YMCA Membership

Under the direction of the Director, the Member Service Representative ensures a positive initial engagement experience for all who enter the YMCA, making an effort to connect them with appropriate staff and fellow members.

The position is responsible for demonstrating YMCA leadership competencies to ensure the mission, purpose, image, and core values of the YMCA of Greater Rochester are conveyed.

Responsibilities:
  • Ensure a positive initial engagement experience for all who enter the YMCA.
  • Answer phone calls within three rings using the proper YMCA greeting and take complete messages.
  • Scan all membership ID cards and ensure membership is current.
  • Engage prospective members and have the ability to sell memberships and programs.
  • Efficiently and accurately answer questions and complaints from members and the general public both in person and over the telephone.
  • Be familiar with and carry out emergency procedures, building rules, and regulations.
  • Be responsible for all monies received on assigned shifts and ensure they are accurately recorded and locked in the safe.
  • Keep accurate, detailed records of all transactions, incident reports, and other necessary documentation; reconcile all cash, check, and charge transactions to balance shift reports.
  • Maintain a well-presented facility with a high level of responsiveness in regards to cleanliness and repair.
  • Attend all required meetings and training.
  • Maintain required certifications.
  • Perform all other duties as assigned.
Requirements:
  • Must be at least 18 years of age and possess a high school diploma or GED.
  • Prior experience working in a high-volume, member-focused environment.
  • Possess excellent interpersonal and communication skills.
  • Basic computer skills are essential.
  • Must possess CPR/AED and First Aid certifications or have the ability within 60 days of employment.
Physical Requirements:

Must be able to stand for the duration of the shift.

Must be able to bend and stoop occasionally.

Must be able to lift 15 pounds occasionally.



  • Ellenville, New York, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include:Main Responsibilities:Providing assistance to customers with their queries and concernsGreeting...


  • Ellenville, New York, United States Genuine Parts Company Full time

    Job SummaryUnder close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.Key Responsibilities:• Respond to customer inquiries regarding products, provide quotes, and handle order entry.• Place customer orders via telephone, fax, email, electronic methods, or...


  • Ellenville, New York, United States GoNetspeed Full time

    We're seeking a skilled Customer Service Representative to join our team at GoNetspeed. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer care experiences and providing top-notch service to our customers.Key Responsibilities:Provide customer service for all customers, resolving issues and answering...


  • Ellenville, New York, United States Sportsman's Warehouse Full time

    Cashier/Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Cashier/Customer Service Representative to join our team at Sportsman's Warehouse. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and...


  • Ellenville, New York, United States Delta Sonic Full time

    Customer Advisor Job DescriptionDelta Sonic is seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative, you will be responsible for providing exceptional customer service and educating customers on our car wash and detail shop services.Key Responsibilities:Provide positive and...


  • Ellenville, New York, United States Valvoline Instant Oil Change Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our guests, and promoting our products and services.Key ResponsibilitiesProvide top-notch...


  • Ellenville, New York, United States Valvoline Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Valvoline. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience with our products and services.Key ResponsibilitiesProvide top-notch customer service...


  • Ellenville, New York, United States Amica Insurance Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving any issues they may have.Key ResponsibilitiesProvide professional and...


  • Ellenville, New York, United States Orville's Full time

    We are seeking a Part-Time Receptionist to join the team at our Victor Store. The ideal candidate will be courteous, reliable, customer service oriented, and organized.Key Responsibilities:Answering phones and directing calls to appropriate departments.Assisting in order processing and scheduling of deliveries.Maintaining cash drawer and basic...


  • Ellenville, New York, United States ACRT Full time

    About the RoleThe Customer Service Representative/Dispatcher reports to the Meter Services Supervisor at ACRT. This position plays a key role in sending daily utility jobs to field service techs via computer for residential and/or commercial accounts.This position involves calling utility customers and scheduling appointments for gas meter exchanges and...


  • Ellenville, New York, United States Advantage Federal Credit Union Full time

    About the OpportunityAt Advantage Federal Credit Union, we're committed to providing exceptional financial services to our members. As a Member Service Center Representative, you'll play a vital role in delivering outstanding customer experiences and promoting our products and services.Key ResponsibilitiesAssist members and potential members with their...


  • Ellenville, New York, United States Planned Parenthood of Central and Western NY Full time

    Job Title: Call Center RepresentativePlanned Parenthood of Central and Western New York (PPCWNY) is seeking a highly skilled and compassionate Call Center Representative to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional customer service and support to our patients.Job Summary:The Call Center...


  • Ellenville, New York, United States Honor's Haven Retreat & Conference Full time

    Job DescriptionHonor's Haven Retreat & Conference is dedicated to providing an exceptional guest experience. Our mission is to create a welcoming environment where individuals can connect, grow, and thrive.We are seeking a skilled Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for delivering...


  • Ellenville, New York, United States Planned Parenthood of Central and Western NY Full time

    Job Title: Call Center RepresentativePlanned Parenthood of Central and Western New York (PPCWNY) is seeking a highly skilled and compassionate Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our patients, providing accurate and detailed information about health services, appointment...


  • Ellenville, New York, United States YMCA of Greater Rochester Full time

    Member Service RepresentativeAt the YMCA of Greater Rochester, we are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative.Job Summary:The Member Service Representative is responsible for ensuring a positive initial engagement experience for all who enter the YMCA, making an effort to connect them...


  • Ellenville, New York, United States Next Insurance Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at Next Insurance. As a key member of our customer service team, you will play a critical role in ensuring our customers receive a timely and quality customer experience.Key ResponsibilitiesSet up new Workers' Compensation and Disability policies...


  • Ellenville, New York, United States Next Insurance Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at Next Insurance. As a key member of our customer service team, you will play a critical role in ensuring our customers receive a timely and quality customer experience.Key ResponsibilitiesSet up new Workers' Compensation and Disability policies...


  • Ellenville, New York, United States PrimeFlight Aviation Services Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PrimeFlight Aviation Services. As a Customer Service Representative, you will play a critical role in providing exceptional service to passengers and visitors at the airport. Your primary responsibilities will...


  • Ellenville, New York, United States Ontario Bus Inc. Full time

    Job Summary: We are seeking a highly organized and communicative Receptionist to serve as the first point of contact for our clients and visitors at Ontario Bus Inc. The ideal candidate will possess excellent interpersonal skills, a professional demeanor, and the ability to manage multiple tasks efficiently.Key Responsibilities:Greeting and Assistance: Greet...


  • Ellenville, New York, United States Staff My Agency Full time

    We are seeking a licensed and energetic professional to join our team at Staff My Agency. As a Licensed Customer Service and Sales Representative, you will be responsible for providing prompt, accurate, and friendly customer service to our clients. Your primary goal will be to establish strong relationships with our customers and help them navigate our...