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Customer Service Representative

2 months ago

Shelby, North Carolina, United States Kimbrell's Furniture Full time
About the Role

Kimbrell's Furniture is seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Customer Interaction: You will be the primary point of contact for our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Debt Collection: You will be responsible for collecting payments from customers, using your negotiation and problem-solving skills to resolve any disputes or issues.
  • Record Keeping: You will maintain accurate and up-to-date records of customer interactions, payments, and outstanding debts.
  • Team Collaboration: You will work closely with our sales and customer service teams to ensure that our customers receive a seamless and exceptional experience.
Requirements
  • Experience: You will have previous experience in a customer-facing role, preferably in a retail or finance environment.
  • Communication Skills: You will have excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: You will have strong problem-solving skills, with the ability to resolve complex issues and negotiate with customers.
  • Technical Skills: You will have a working knowledge of MS Office and databases, with the ability to learn new systems and software quickly.
About Us

Kimbrell's Furniture is a leading retailer of furniture and home decor, with over 50 stores across the Carolinas. We are committed to providing exceptional customer service and quality products, and we are looking for talented individuals to join our team.