Availability Manager Senior

2 weeks ago


Annapolis, Maryland, United States Independent Software Full time
Availability Manager

We are seeking a highly skilled Availability Manager to join our team at Independent Software. As a key member of our IT team, you will be responsible for ensuring the seamless delivery of IT services to our high-profile Government client.

This role requires a deep understanding of IT services, including desktop, server, network, telephony, and cloud-based services. You will be responsible for overseeing the availability of these services and ensuring they remain operational at all times.

In the event of a service outage, you will be expected to take swift action to restore service as quickly as possible. This role demands high-level decision making and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Oversee the availability of IT services, including desktop, server, network, telephony, and cloud-based services.
  • Ensure service outages are resolved quickly and efficiently.
  • Make high-level decisions to ensure service continuity.
  • Work collaboratively as part of a dynamic team.
  • Multi-task and prioritize tasks to meet deadlines.
  • Provide excellent customer service and communication skills.
  • Work a 10pm-6am Mon-Fri shift.
  • Participate in some holidays.
Requirements:
  • HDI Problem management certifications.
  • ITIL V3 certified.
  • Experience in ticket management systems.
  • Ability to adapt in a dynamic environment.
  • Strong communication and customer service skills.
Education and Experience:

High School or equivalent and 20 years' experience or a bachelor's and 15 years of experience.

Clearance:

Must possess an active TS/SCI with Polygraph security clearance.

About Us:

Independent Software is an Equal Opportunity Employer committed to diversity and inclusion.


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