Availability Manager Senior
2 weeks ago
We are seeking a highly skilled Availability Manager to join our team at Independent Software. As a key member of our IT team, you will be responsible for ensuring the seamless delivery of IT services to our high-profile Government client.
This role requires a deep understanding of IT services, including desktop, server, network, telephony, and cloud-based services. You will be responsible for overseeing the availability of these services and ensuring they remain operational at all times.
In the event of a service outage, you will be expected to take swift action to restore service as quickly as possible. This role demands high-level decision making and the ability to work in a fast-paced environment.
Key Responsibilities:- Oversee the availability of IT services, including desktop, server, network, telephony, and cloud-based services.
- Ensure service outages are resolved quickly and efficiently.
- Make high-level decisions to ensure service continuity.
- Work collaboratively as part of a dynamic team.
- Multi-task and prioritize tasks to meet deadlines.
- Provide excellent customer service and communication skills.
- Work a 10pm-6am Mon-Fri shift.
- Participate in some holidays.
- HDI Problem management certifications.
- ITIL V3 certified.
- Experience in ticket management systems.
- Ability to adapt in a dynamic environment.
- Strong communication and customer service skills.
High School or equivalent and 20 years' experience or a bachelor's and 15 years of experience.
Clearance:Must possess an active TS/SCI with Polygraph security clearance.
About Us:Independent Software is an Equal Opportunity Employer committed to diversity and inclusion.
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