Director of Luxury Operations

3 days ago


Williamsburg, Virginia, United States Crescent Services Full time

At Crescent Services, we are seeking an experienced Luxury Hotel Director to lead our Rooms Division team. The ideal candidate will have a proven track record in managing large-scale properties, with a focus on guest services, housekeeping, and front office operations.

The successful candidate will be responsible for ensuring exceptional guest experiences throughout the resort, adhering to Forbes luxury standards. They will also oversee all aspects of the rooms division, including Front Desk, Housekeeping, Concierge, Bell Services, and Guest Services to ensure smooth, efficient, and quality operations.

About the Role:
  • Strategic Leadership: Provide strategic direction, leadership, and support to the entire Rooms Division, ensuring alignment with Colonial Williamsburg Hospitality overall vision, mission, and guest service objectives.
  • Operations Management: Oversee all aspects of the rooms division, including Front Desk, Housekeeping, Concierge, Bell Services, and Guest Services to ensure smooth, efficient, and quality operations.
  • Guest Experience & Satisfaction: Champion a guest-centric culture and ensure exceptional guest experiences throughout the resort, adhering to Forbes luxury standards.


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