Prescription Refill Coordinator

1 week ago


Desert Hot Springs, California, United States DAP Health Full time
Job Summary

The Prescription Refill Coordinator will be responsible for processing patient medication refill requests and prior authorizations under the supervision of the charge nurse and individual practitioners. This role requires strong communication and organizational skills to ensure accurate and timely processing of medication refills.

Key Responsibilities
  • Answer patient and pharmacy calls regarding medication refills and investigate the status of medication refills.
  • Educate patients on Borrego Health medication refill policies and procedures.
  • Provide exceptional customer service to patients and pharmacy staff to maintain a positive image for Borrego Health.
  • Ensure accuracy in documenting medication refills within patients' medical records.
  • Retrieve and process faxed medication refill requests from pharmacies.
  • Present refill requests to providers in a timely manner and fax back signed medication refill requests to identified pharmacies.
  • Notify patients of denied refill requests and prepare prior authorizations for intake medications and newborn special formula per doctor's orders.
  • Maintain compliance with Borrego Health's policies and procedures and promote a team environment.
Requirements
  • Graduate of an approved high school or GED equivalent.
  • Medical assistant certificate or signed training on venipuncture, infectious control, patient privacy, basic anatomy, and physiology by a Registered Nurse or Physician.
  • One year of medical assistant work experience.

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