Community Animal Services Coordinator

7 days ago


Washington, Washington, D.C., United States Humane Rescue Alliance Full time
Job Summary

We are seeking a skilled Pet Support Associate to join our team at the Humane Rescue Alliance, providing exceptional customer service and supporting our mission to protect and serve animals in need.

Main Responsibilities
  • Provide prompt and courteous service to customers, responding to inquiries and resolving complaints in a professional manner.
  • Work collaboratively with the Pet Support Supervisor to develop and implement strategies to improve customer satisfaction and retention.
  • Manage active cases, including tracking incoming calls and referrals, scheduling surrender appointments, and ensuring accurate data entry in PetPoint.
Qualifications and Requirements
  • Minimum 2 years of experience in a customer service environment, preferably in animal welfare or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • A strong sense of empathy and compassion for humans and animals, with a passion for the HRA mission.
Estimated Salary Range

$48,000 - $58,000 per year, depending on experience.



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