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Motor Carrier Services Program Coordinator

2 months ago

Blythewood, South Carolina, United States State of South Carolina Full time
Salary: $37,811.00 - $40,436.00 Annually

Location: South Carolina

Job Type: Full-Time

Agency: State of South Carolina

Position Overview:

The State of South Carolina is seeking a dedicated individual to fill the role of Motor Carrier Information Center Assistant. This position is ideal for those who possess a strong background in customer service and have a keen attention to detail.

Key Responsibilities:

• Respond to intricate inquiries regarding DMV regulations, policies, and procedures related to Motor Carrier services through various communication channels, ensuring high-quality customer service standards are met.

• Assess documentation submitted by customers to confirm compliance with IRP and IFTA requirements.

• Verify the status of carriers using state and federal systems prior to issuing credentials, ensuring that customer accounts are accurately maintained.

• Handle incoming calls and emails for the Motor Carrier Services Information Center and assist with daily operational tasks.

• Reconcile inventory and prepare daily activity reports, ensuring accurate financial transactions are recorded.

• Maintain comprehensive records for state and federal reporting, ensuring that all documentation is readily available for audits and reviews.

• Conduct research and compile reports for management as needed.

• Stay informed about the latest developments in Motor Carrier Services and related regulations to provide accurate information to customers.

• Report daily productivity metrics and maintain output levels as established by the department.

• Perform additional duties as assigned by supervisors.

Qualifications:

• A high school diploma with two years of relevant experience or an equivalent combination of education and experience.

• Strong communication skills, both verbal and written, with the ability to explain policies and procedures effectively.

• Proficiency in basic computer operations and the ability to manage multi-line phone systems.

• Ability to work under general supervision following training, adhering to established policies and procedures.

• Capability to lift 10-15 lbs and sit for extended periods while working at a computer.

Benefits:

The State of South Carolina offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid leave, and an Employee Assistance Program (EAP).

Join us in providing exceptional service to the community while advancing your career in a supportive environment.