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Customer Service Representative

2 months ago


Sebastopol, California, United States Lucky Supermarkets Full time

About Lucky Supermarkets

Lucky Supermarkets is a leading regional grocery chain operating in California and Western Nevada. With a strong commitment to customer satisfaction, we strive to provide the freshest quality products at a great value.

Our Company Culture

We pride ourselves on putting people first and building strong connections with the communities we serve. Our dedication to customers and community is reflected in our philanthropic efforts, which have made a significant impact on local families and children.

Benefits and Opportunities

We offer a competitive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan. Our employees also have access to lifelong learning opportunities and a generous employee association program.

Job Summary

We are seeking a Service Specialist to join our team at Lucky Supermarkets. As a Service Specialist, you will play a key role in providing friendly, fast, and effective customer service. Your goal will be to create a welcoming and helpful store atmosphere, establishing loyal repeat customers.

Responsibilities and Accountabilities

  • Provide a remarkable shopping experience for our customers by greeting and engaging with each customer, offering assistance, and going the extra mile to ensure customer satisfaction.
  • Perform store sweeps to ensure floors are free of spills or debris, providing a safe environment for customers and co-workers.
  • Routine and daily cleaning of registers and belts, emptying check stand trash cans, dusting, and facing shelves.
  • Collect all shopping carts from the parking lot and maintain a cart-free lot throughout the duration of your shift.
  • Perform price checks and assist with go backs, returning items to their correct location, with perishables being the first priority.
  • Assist Clerks to move lines quickly at busy times by bagging groceries quickly and efficiently, taking care to protect the quality and condition of items.
  • Perform other duties as assigned.