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Concession Stand Team Lead

2 months ago

Cincinnati, Ohio, United States Aramark Full time

Job Summary

The Concession Stand Lead is a key member of the Aramark team, responsible for overseeing the day-to-day operations of the food service concession stand. This role requires strong leadership and communication skills, as well as the ability to work independently with minimal supervision.

Key Responsibilities

  • Schedule and assign daily work assignments to a food service team and supervise the completion of tasks
  • Train and guide staff on job duties, proper food safety and sanitation procedures, customer service, and other essential skills
  • Prepare and build food items according to standardized recipes and directions
  • Properly store food by adhering to food safety policies and procedures
  • Set up and break down workstations, including prep tables, service counters, hot wells, and steam tables
  • Serve food to customers while ensuring guest satisfaction and anticipating their needs
  • Replenish food items and ensure product is stocked to appropriate levels
  • Adhere to all alcohol service policies and safe drinking guidelines, including checking patrons' identification
  • Maintain excellent customer service and positive demeanor towards guests, customers, clients, and co-workers
  • Adhere to Aramark safety policies and procedures, including proper food safety and sanitation
  • Ensure security of company assets

Requirements

  • Previous supervisory experience in a related role preferred
  • Previous food service experience required
  • Must be able to obtain food safety certification
  • Exhibit and practice the highest level of guest satisfaction skills
  • Basic accounting knowledge and experience managing inventory required
  • Willing to accept change, new procedures, and constructive comments
  • Ability to establish relationships with guests and co-workers
  • Demonstrated organizational skills to improve efficiency
  • Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to necessary and unforeseen changes
  • Demonstrate consistent professionalism in the execution of daily assignments
  • Must be able to work independently with limited supervision
  • Demonstrates excellent guest service skills
  • Ideal candidate will be available to work a flexible schedule that includes weekends, evenings, and holidays

Physical Demands

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).