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Customer Engagement Associate

2 months ago

Leesburg, Virginia, United States Carter's Full time

Join Our Team at Carter's

If you are currently a Carter's employee, please apply through the Internal Career Link within the My Career & Performance app in Workday. External applications should not be submitted.

Carter's, Inc. stands as the foremost branded marketer in North America, specializing in apparel for infants and young children. Our renowned brands, including Carter's and OshKosh B'gosh, are widely recognized and available through leading department stores, national chains, and specialty retailers both domestically and internationally.

We operate over 1,000 company-owned stores across the United States, Canada, and Mexico, and our products are also available online. Our Child of Mine brand is offered at Walmart, Just One You at Target, and Simple Joys on Amazon. Additionally, we proudly own Skip Hop, a global lifestyle brand catering to families with young children.

Why Choose Carter's?

Carter's is the largest North American retailer focused exclusively on apparel for babies and young children, encompassing our esteemed brands. We are proud to be the #1 most-purchased children's clothing brand.

  • We have established ourselves as industry leaders by delivering quality—from our original bodysuits to the rewarding careers we provide our team members.
  • Our close-knit culture has been maintained since our inception, and we invest in our teams through comprehensive training and development programs, ensuring collective success.
  • A career at Carter's transcends mere employment; it fosters connections among customers, teams, and families. Our core values include caring, teamwork, flexibility, and growth.

Benefits We Offer:

  • Flexible schedules that accommodate your lifestyle, whether you have classes, enjoy morning workouts, or manage family commitments.
  • Comprehensive benefits and perks designed to enhance your quality of life, including part-time health benefits, mental health support, a 30% discount on our brands, referral bonuses, and more.
  • Our Advance You Program provides opportunities to earn a GED or a bachelor's degree tuition-free, or to learn English as a second language.
  • We prioritize your professional and personal development, offering programs to help you grow in your current role and beyond.

Your Role:

  • Greet customers warmly and assist them with our product offerings, styles, features, and benefits.
  • Proactively resolve customer issues and manage multiple customers in a bustling retail environment.
  • Meet customer needs by assisting with omnichannel services to ensure a positive shopping experience.
  • Efficiently execute point of sale transactions and manage floor replenishment and shipments as necessary.
  • Communicate current promotions and brand loyalty programs to customers.
  • Minimize store loss by delivering exceptional customer service and maintaining a safe, clean environment.

Ideal Candidate Qualities:

  • A positive, solutions-oriented attitude.
  • Proven customer service and engagement skills.
  • Effective verbal and written communication abilities.
  • Capability to manage multiple tasks simultaneously.
  • Physical ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
  • Willingness to stand or walk for extended periods and climb ladders.
  • Availability for shifts that may include days, nights, weekends, and holidays.

Carter's Commitment:

Carter's is an Equal Opportunity and Affirmative Action employer, welcoming applicants from diverse backgrounds. We are dedicated to creating an inclusive environment where everyone can thrive.

Note: This job description is not exhaustive. Duties may be adjusted or reassigned at management's discretion, and employees may be required to perform tasks not listed in this description.

At Carter's, we pride ourselves on fostering a culture of inclusivity and support, where shared values lead to collective success. Join us and experience the warmth of a close-knit team while making meaningful connections.