Technical Support Specialist

2 weeks ago


Riverside, California, United States K2 Staffing Full time
Job Overview

Summary

K2 Staffing is seeking a dedicated Helpdesk Support Level I Technician to join our team. The ideal candidate will possess a solid understanding of desktop and server technologies, including Windows 10 workstations and Windows Server 2016 & 2019, along with advanced networking skills and familiarity with vendor-specific hardware and software.


Key Responsibilities

  • Serve as the initial point of contact for customers experiencing technical difficulties.
  • Effectively escalate calls to senior technicians when necessary.
  • Manage support tickets from initiation to resolution.
  • Perform password resets and assist with IP phone configurations.
  • Set up PCs, including software installations and domain additions.
  • Install IT equipment and printers (Canon/HP).
  • Support the onsite technical lead with various IT projects.
  • Facilitate the onboarding process for new users.

Qualifications & Skills

  • A minimum of 2 years of experience in roles such as IT help desk, IT desktop support, or IT service desk.
  • Certifications such as A+, Security+, or Network+ are preferred.
  • Experience with ticketing systems like Autotask or Connectwise is advantageous.
  • Familiarity with Remote Monitoring & Management (RMM) tools such as Kaseya or Datto.
  • Basic knowledge of software and printer installation.
  • Exceptional customer service skills, demonstrating professionalism and courtesy.
  • Strong written and verbal communication abilities, with experience in group presentations.
  • A reliable work ethic and commitment to quality service.

Employment Type: Full-time



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