Mobile Experience Specialist
2 weeks ago
Take your career to new heights as a Mobile Experience Specialist at T-Mobile We're committed to investing in our employees' growth and development, offering a comprehensive Total Rewards Package that includes a competitive base salary, opportunities for wealth-building, and access to free money coaching.
Job Overview:Mobile Experience Specialists are highly skilled professionals who deliver exceptional customer service experiences while leveraging their retail expertise. They work in company-owned Experience stores, which serve as destinations for attracting new customers and providing top-notch service to existing ones.
Key Responsibilities:- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to stay current and develop knowledge and skills as an SME in all things T-Mobile.
- Leverage digital tools in interactions and onboarding.
- Collaborate with the team to build and contribute to a culture of sales and service.
- High School Diploma/GED (required).
- Retail experience: 12+ months as a Neighborhood Mobile Expert (preferred).
- Care experience: Elite Expert, Account Care (preferred) or Elite Expert, Technical Care (preferred).
- Strong customer service skills, passion, integrity, and energy necessary to create a dynamic work environment.
- Retail sales experience in high-volume environments and ability to work in varied settings.
- Detailed organization, multi-tasking, versatility, communication, and attention to detail.
The estimated annual salary for this role is $39,600, with an hourly rate of $32.50. In addition to a competitive salary, T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays annually. Eligible employees also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.
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