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Mobile Solutions Expert
4 weeks ago
We invest in YOU, ensuring that employees receive a competitive base salary and compensation package. Our Total Rewards Package includes wealth-building opportunities through annual stock grants, employee stock purchase plans, 401(k), and access to free money coaches.
About the Role:
Sr Mobile Experts are our most capable experts with a passion for delivering best-in-class customer service experiences while leveraging retail expertise. In company-owned Experience stores, they will attract new customers and provide top-notch service to existing ones.
Key Responsibilities:
- Sell products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to stay current and develop knowledge and skills as SMEs in all things T-Mobile.
- Leverage digital tools in interactions and onboarding.
- Contribute to a culture of sales and service by working collaboratively.
Requirements:
- High School Diploma/GED (Required)
- Retail experience (Preferred): Neighborhood Mobile Expert, Care: Elite Expert, Account Care, or Care: Elite Expert, Technical Care
- Customer Service: Strong customer service skills, integrity, and energy necessary to create a dynamic work environment.
- Retail Sales: Retail experience in high-volume environments and ability to work in varied settings.
- Detailed Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail.
- Training: Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environments.
- Mathematics: Consistent accuracy with basic math and proficient use of a calculators.
- Success in resolving sales and customer service pain points.
- Consistently perform above company average in sales metrics.
- Demonstrated system and tool knowledge with the ability and aptitude to learn new skills.
- Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
- Demonstrated ability to work in fast-paced environments and handle multiple priorities simultaneously.
- Passion about people, teams, and Un-carrier values.
Benefits:
- Hourly Base Pay: $33.00
- Annualized Incentive Target: $7,200
- All employees receive guaranteed $20/hour inclusive of base pay and incentives.
- Access to medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and more.
- Eligibility for Annual Stock Grant, employee stock purchase plan, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
- Mobility and commuter benefits, pet insurance, and access to transit programs.
About Us:
T-Mobile USA, Inc. is an Equal Opportunity Employer. We value diversity and inclusion, striving to create a workplace where everyone feels welcome and valued.
