Medical Records Specialist
2 weeks ago
As a Patient Coordinator I at McLaren Health Care, you will play a vital role in ensuring the seamless exchange of information and records between patients, healthcare providers, and our team. Your primary responsibility will be to procure medical records for new patients, retrieve and compile records from external healthcare facilities, and manage electronic records in our Cerner Electronic Medical Record (EMR) system.
Key Responsibilities:- Procure Medical Records: Retrieve and compile medical records for all new patients entering our facility.
- External Record Requests: Initiate and track requests for medical records from external healthcare facilities as needed.
- Electronic Record Management: Separate and upload medical records into the Cerner EMR system, ensuring data accuracy and confidentiality.
- Physical Media Handling: Receive, sort, and manage CDs and slides, delivering CDs to the Picture Archiving and Communication System (PACS) office when necessary.
- On-site Office Duties: Attend the Detroit office once a week to sort and log incoming mail, and visit the Southfield office once a month to perform similar tasks as needed.
- Fax Management: Label and organize all incoming faxes in the designated fax box located on the shared drive, ensuring documents are easily accessible to relevant team members.
- Collaboration: Maintain regular communication and collaboration with the patient navigator team to ensure the seamless exchange of information and records.
- Daily Huddle Tracking: Complete the daily huddle tracking sheet detailing workload completion and sharing updates with the team.
- Team Support: Act as a team player, providing assistance to colleagues when they are overloaded with tasks.
- ROI Retrieval: Collect Release of Information (ROI) forms from the front lobby as needed.
- Communication with Clinical Staff: Maintain good communication with clinical staff, including physicians and nurses, to facilitate the retrieval of essential patient records.
- Record Requirements: Ensure that all new patients have at a minimum, a pathology report and a recent physician note. Communicate any missing records promptly.
- Medical Record Logging: Enter all received records into the Medical Record Log system, documenting session numbers for pathology slides to ensure accuracy and facilitate a quality handoff to the clinic team.
Requirements:
- High school diploma required. Bachelor's degree preferred.
- Two years of customer service or healthcare-related experience.
- PC and word processing skills are required.
- Knowledge of billing and managed care programs preferred.
- Familiarity with third-party insurance verification, authorization, and referral procedures preferred.
- Familiarity with cancer-related information and terminology.
- Good interpersonal skills.
- Excellent written and verbal communication skills.
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