Department Lead

6 days ago

Lynnfield, Massachusetts, United States THE PAPER STORE Full time

The Paper Store is looking for a Department Lead - Stockroom to join our team in the Stockroom Department. As a key member of our store staff, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining company standards in a fast-paced retail environment.

Job Description

Responsibilities:

  • Lead and manage the Stockroom Department, ensuring that all operational tasks are completed efficiently and effectively.
  • Provide world-class customer service, utilizing the G.U.E.S.T. service approach to create a unique shopping experience for every customer.
  • Build and inspire high-performing teams who achieve sales goals and maintain company standards.
  • Manage payroll within budget, train staff in all areas of the store, and execute visual presentation standards.
  • Hold the team accountable for upholding The Paper Store's mission statement, standards, and policies.

Key Responsibilities:

  1. Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
  2. Be a TPS Brand Ambassador by building customer loyalty and inspiring the team daily.
  3. Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
  4. Lead and execute completion of company directives within appropriate time frames.
  5. Maintain awareness of all current promotions and process them correctly at the POS.
Requirements

Job Requirements:

  • Prior experience in specialty retail is preferred.
  • Demonstrate an ability to multitask while being attentive to customers.
  • Ability to adapt to and lead change.
  • Proficient in using Microsoft Office and POS Systems.
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time.
  • Ability to work a flexible schedule to include nights, weekends, and holidays.
  • Ability to work well and be a leader in a team environment.

We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience.

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