Support Specialist II Regional

2 weeks ago


New York, New York, United States Caesars Entertainment Full time
Job Summary

As a Support Specialist II Regional, you will be responsible for providing first-level support functions on desktop devices, including problem determination and resolution, and ensuring all client/user support requests are handled or escalated in a timely manner.

Key Responsibilities
  • Respond to incident and service request tickets
  • Provide first-level support/configuration for all systems, including software and hardware for all platforms
  • Perform intermediate and advanced technical tasks/repairs on all desktop platforms
  • Use established process to track and close all reported client/user calls/problems
  • Maintain up-to-date procedures and documentation for all desktop platforms
  • Provide one-on-one training to clients/users
  • Monitor and report system performance issues as necessary
  • Participate in department-driven projects
Requirements

To be successful in this role, you will need:

  • Associate's degree in a computer science-related field, or equivalent technical training
  • Minimum three years experience in computer support with at least two years advanced technical support
  • Demonstrated technical/troubleshooting skills in the desktop environment and related hardware and software products
About Us

Caesars Entertainment is a diverse, fast-paced, deadline-driven company that values its Team Members and strives to create spectacular worlds that immerse, inspire, and connect you. We take pride in living our values - Together We Win, All In On Service, and Blaze the Trail - every day.


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