Quality Assurance Senior Manager

1 day ago

Atlanta, Georgia, United States AIG Full time
Transforming Quality Assurance in Underwriting

At AIG, we are reimagining the way we help customers manage risk. As a Quality Assurance Senior Manager - Underwriting Operations, you will play a vital role in this transformation, growing your skills and experience as a valued member of our team.

Make Your Mark in Quality Assurance

AIG is a leading provider of insurance products and services, focused on helping to manage risk for commercial and personal customers. Our Global Functions provide a wide range of services, including Business IT and Operations, Finance, Communications, Security, and Human Resources.

Key Responsibilities:
  1. Collaborate with the Financial Controls Unit (FCU)/SOX team to design, challenge, and execute QA strategies and methodologies for underwriting transactions.
  2. Collaborate with the FCU/SOX team to align sampling and testing procedures within SOX compliance requirements.
  3. Act as the Control Owner for initiating and managing the premium coding testing program and other related financial controls.
  4. Monitor premium regression reports and work with process owners to remediate any exceptions within SLA requirements.
  5. Collaborate with COO and process owner teams to schedule process walkthroughs, collect policy documentation, triage requests, and investigate discrepancies.
  6. Manage a team of QA specialists, providing guidance and performance feedback.
  7. Identify trends, risks, and improvement opportunities in underwriting processes and provide feedback to process and system owners.
  8. Act as representative for the business to centrally support ad-hoc requests from external auditors, FCU/SOX teams regarding underwriting processes and controls.
  9. Create and maintain capabilities and workflow to maintain documentation for QA procedures and test results.
  10. Report testing results and findings to senior management and stakeholders.
What You'll Need to Succeed
  • Bachelor's degree in Business, Finance, or related field preferred.
  • 8+ years of experience in quality assurance, preferably in insurance or financial services.
  • Strong knowledge of underwriting processes, insurance policy/binder terms and definitions, and premium coding practices.
  • Familiarity with SOX compliance and financial controls.
  • Strong organizational skills, with the ability to prioritize and manage multiple tasks with competing deadlines.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills, with ability to interact with senior leaders across multiple product lines.
Join a Culture of Belonging

AIG is committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

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