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Application Support Specialist

2 months ago

Nashua, New Hampshire, United States Rightworks LLC Full time
Job Overview

The Application Administrator plays a crucial role in ensuring seamless technical support for our clients. This position is tailored for a dedicated, personable IT professional who thrives in a collaborative environment. The primary responsibility is to manage and oversee our clients' applications and databases, addressing support requests efficiently and effectively.

Key Responsibilities

  • Deliver exceptional client experiences and maintain high satisfaction levels.
  • Utilize and monitor proprietary automation tools.
  • Administer a diverse range of over 2000 applications and their databases, including installation, troubleshooting, and maintenance of both accounting and non-accounting software.
  • Provide support for Microsoft Windows Server and Office, addressing issues related to file permissions, registries, and server performance.
  • Facilitate the complete integration of client applications into the Cloud.
  • Complete assigned tasks related to various projects and initiatives.
  • Assist Client Success Managers with urgent requests.
  • Offer constructive feedback to improve processes during projects.
  • Act as an escalation point for complex tickets, ensuring thorough troubleshooting and resolution.
  • Participate in specialized teams to address and resolve trending issues.
  • Maintain a comprehensive understanding of Rightworks' procedures and policies.
  • Manage multiple support tickets simultaneously.
  • Communicate technical information effectively to both technical and non-technical stakeholders.
  • Provide advanced technical support for Rightworks' cloud applications.
  • Instill confidence in clients regarding Rightworks' infrastructure and processes.
  • Deliver training sessions to team members and peers as needed.
  • Serve as a liaison between product vendor support and clients.
  • Complete special projects as assigned by management.
  • Contribute to the development of documentation and best practices.
  • Be flexible with work hours to accommodate after-hours requests.
  • Regularly update leadership on the status of tasks and tickets.

Qualifications

  • Minimum of two years of experience in supporting Windows-based applications and systems.
  • Proficiency in technologies such as Citrix and Microsoft.
  • Experience with SQL and database administration is preferred.
  • Familiarity with Windows scripting (Powershell, CMD) is advantageous.
  • Strong communication, time management, and organizational skills.
  • Ability to analyze situations critically and propose well-reasoned solutions.
  • Team-oriented mindset with a focus on collaboration.
  • Desire to learn and adapt to Rightworks' technologies and processes.
  • Bachelor's degree in business, computer science, or equivalent experience is preferred.
  • Relevant certifications such as MCP or CCA are a plus.

Benefits

Rightworks is committed to providing a supportive work environment. We offer competitive salaries, comprehensive medical, dental, and vision coverage, and a generous 401K match. Employees enjoy a robust PTO policy and paid holidays, ensuring a healthy work-life balance. We encourage community involvement through volunteer paid time off and are proud to be an Equal Opportunity Employer.

This job description is intended to provide a general overview of the position and may be subject to change at the discretion of the employer.