Senior Manager, Enrollment Services

4 weeks ago

Denver, Colorado, United States Denver Public Schools Full time

About the Role:

Denver Public Schools is seeking a highly skilled and experienced Senior Manager, Enrollment Services to lead the annual operating cycle of Enrollment Services for the district. This is a critical role that requires strong leadership, communication, and problem-solving skills.

Key Responsibilities:

  • Manage all operational aspects of the student enrollment process, including SchoolChoice process, returning student verifications, new enrollments, and administrative transfers within their assigned region for grades Early Childhood Education (ECE) through 12.
  • Manage all operational aspects of the student registration process, including coordinating with multiple departments to create the content and responsibility for continuous improvement to best meet customer needs.
  • Advise Senior Leadership, Board of Education, and Community Groups on enhancements to the enrollment system, including boundary and enrollment system changes.
  • Improve current processes and be the primary point of contact for areas for improvement as identified during joint planning sessions with Technology and Project management.
  • Establish a consistent process to communicate enrollment approvals to schools in a timely and efficient fashion.
  • Continuously gather stakeholder input (schools, district departments, parents, etc.) to develop a customer-centric enrollment process that provides timely and accurate student enrollment data.

Requirements:
  • High School Diploma or equivalent is required.
  • Bachelor's degree in business or social sciences preferred.
  • Five to ten years operations management, process management, and/or customer service leadership experience.
  • At least three (3) years of management experience, including the ability to manage both individual contributors as well as managers of individual contributors.
  • Strong communication and public speaking skills to lead the community engagement process on sensitive topics.
  • Ability to manage up and influence the opinions of the Superintendent and C-suite staff.
  • Demonstrated experience in identifying and implementing process improvement initiatives.
  • Demonstrated experience in managing complex projects, including coordinating the workload of other individuals, overseeing multiple projects at a given time, identifying problems with a project, and diplomatically resolving problems within a reasonable timeframe.
  • Demonstrated experience in critical thinking processes and successes.
  • Valid Colorado Driver's License, appropriate insurance coverage, and acceptable driving record for the past three years.
  • Knowledge of applicable laws and regulations.
  • Strong organizational and analytic skills and strong attention to detail.
  • Superior leadership, coaching, and mentoring skills.
  • Ability to develop and interpret data and manage resources.
  • Ability to motivate and influence others.
  • Ability to effectively lead a team.
  • Demonstrated proficiency with Google Suite and/or Microsoft Office products, including Word, Excel, and Outlook.
  • Ability to multi-task and juggle management of several high-priority projects in parallel.
  • High degree of integrity in handling confidential information.
  • Strong interpersonal and leadership skills, including the ability to lead a high-performing team.
  • Advanced skills with Google Suite and/or Microsoft Office Software (Excel/Sheets and PowerPoint/Slides, specifically) preferred.
  • Broad knowledge of various technology systems, DPS administrative functions, and process improvement methodologies, preferred.
  • Ability to communicate effectively both orally and in writing, preferred.
  • Ability to conduct data analyses, draft complex reports, and conduct formal presentations (i.e., tell a compelling story using data) preferred.
  • Demonstrate proven leadership skills and management experience, preferred.
  • Ability to work independently and collaboratively, preferred.
  • Ability to take initiative, be proactive, and creatively problem-solve, preferred.
  • Ability to work, communicate with, and influence other school district personnel at all levels, preferred.
  • Demonstrate a high degree of integrity in handling confidential information, preferred.
  • Possess temperament to work under pressure and maintain effective working relationships with coworkers and other district employees, preferred.
  • Makes difficult decisions while upholding the highest standard of integrity, ensuring that all Denver kids have optimal access to the school of their choice, pursuant with Board of Education policies, preferred.
  • Passion for education and the belief that every child can succeed, preferred.
  • Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high-quality education.
  • Live and work with a permanent home address in Colorado while working with us.
  • Have the ability, with or without accommodations, to meet the physical demands of the position.

About Denver Public Schools:

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

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