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Elite Beauty Professional

2 months ago

San Diego, California, United States Ulta Beauty Full time
Job Summary

The Elite Stylist is a key member of our team at Ulta Beauty, responsible for delivering exceptional guest experiences and providing top-notch beauty services. As a champion of our mission, vision, and values, you will be expected to demonstrate a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.

Key Responsibilities
  • Performance:
    • Perform a variety of hair services, including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
    • Meet or exceed sales goals and productivity targets by delivering exceptional guest service and contributing to meeting or exceeding store goals related to retail and service sales, guest loyalty, and retail shrink.
    • Perform product demonstrations with guests to drive sales and enhance the guest service experience.
    • Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
    • Stay informed about new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
    • Maintain prompt, regular attendance.
  • People:
    • Develop guest relationships through consultations and appropriate retail and service recommendations.
    • Serve all guests, including walk-in guests, in a timely and efficient manner.
    • Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
    • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
    • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
    • Attend mandatory trainings and meetings to enable continuous professional development.
  • Process:
    • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
    • Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
    • Follow established service protocols to ensure a consistent and exceptional guest experience.
    • Utilize appropriate booking and clientele systems to book guests for return services and for events.
    • Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
    • Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
    • Adhere to the Ulta Beauty dress code.
    • Protect company assets by following loss prevention best practices and providing exceptional guest service.
    • Execute other operational tasks as directed.