Principal IGA Operations Engineer
2 weeks ago
Saviynt is an identity authority platform built to power and protect the world at work. As an Identity Governance Specialist, you will be responsible for customer communication, troubleshooting skills, collaboration, and knowledge sharing. You will work closely with internal Saviynt Labs teams for activities related to supporting the IAM and CPAM service offerings.
Key Responsibilities
Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions
Drive Customer Satisfaction through timely & quality communication
Troubleshoot of customer reported incidents and system alerts
Identify, debug and troubleshoot break fix issues and take it to a resolution
Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
Respond and resolve issues within agreed service levels
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
Mentor and train other team members with tech solutions
Requirements
Minimum 8+ years in implementing and supporting various IGA solutions
Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OKTA, Ping, Beyond Trust, Palo Alto Networks, Oracle IM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & windows
Prior experience integrating with any SSO providers
Experience working with Support Tools such as Ticketing tools (Freshservice), JIRA, Confluence etc.
What We Offer
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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