Field Service Technician

3 weeks ago

Anchorage, Alaska, United States Coats Full time
Job Overview

As a Field Service Technician at Coats, you will play a critical role in ensuring the smooth operation of our customers' tire and wheel service equipment. Your expertise will be essential in providing top-notch support and training to our customers, helping them to maximize the performance and efficiency of their equipment.

Key Responsibilities
  • Install, repair, and maintain Coats' tire and wheel service equipment at customer locations.
  • Provide comprehensive training and support to customers on the proper use and maintenance of our equipment.
  • Conduct product demonstrations and installations, ensuring seamless integration with customers' existing systems.
  • Manage inventory and perform cycle counts to ensure accurate stock levels.
  • Process invoices and collect payments from customers, maintaining accurate financial records.
  • Interact with customers, shop managers, and other industry professionals to provide exceptional service and support.
Requirements
  • High school diploma or equivalent required; technical degree in a related field preferred.
  • 1-2 years of mechanical/electrical installation, repair, and/or assembly experience, or relevant work experience.
  • Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use testing devices proficiently.
  • Minimum 1-2 years of customer service experience, with a proven track record of providing outstanding service and support.
  • Ability to plan, schedule, and coordinate activities to satisfy customer needs on a timely basis.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Fluency in English, including verbal and written communication.
  • Comfortable with computer and mobile device usage, with the ability to maintain accurate records and reports.
  • Ability to lift, carry, and push/pull up to 50lbs, with a clean driving record and valid state driver's license.
About Coats

Coats is a leading global manufacturer of wheel service, alignment, and inspection equipment. Our team of experts is dedicated to providing top-notch support and service to our customers, ensuring their equipment operates at peak performance. We're proud to be a part of the Coats family, and we're excited to welcome talented individuals like you to our team.

Coats is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service and support.

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