Client Experience Enhancement Lead

6 days ago


Lake Worth, Florida, United States Seacoast Embroidery Inc Full time
About the Position

We are seeking a talented Customer Success Representative to join our team at Seacoast Embroidery Inc. As a key member of our team, you will work closely with customers to understand their needs and goals, ensuring their success with our products and services.

The ideal candidate will have a strong background in customer service, sales, account management, or customer success, with experience working with brand image and promoting value through customer experiences. They should possess excellent communication skills, high emotional intelligence, and a goal-oriented mindset.

This is an excellent opportunity to join a dynamic team and grow your career in a customer-facing role. We offer a competitive salary of $60,000 - $70,000 per year, depending on experience, along with opportunities for growth and professional development.

Duties and Qualifications
  • Drive product adoption and customer retention by developing and maintaining strong relationships with customers.
  • Assist the Customer Success Manager in creating branded content and onboarding customers onto custom web stores.
  • Support customer inquiries and issues, ensuring timely and effective resolutions.

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