Enrollment Business Systems Analyst II Position

4 weeks ago

Philadelphia, Pennsylvania, United States InsideHigherEd Full time
Job Title: Enrollment Business Systems Analyst II

Community College of Philadelphia is seeking a highly skilled Enrollment Business Systems Analyst II to join our team. As a key member of our Enrollment Management Division, you will be responsible for working with various units to identify, review, prioritize, develop, and implement effective business processes related to enrollment, course registration, payment, and financial services.

Key Responsibilities:

  • Develop and document improved business processes and procedures to promote efficiency and productivity within the Enrollment Management Division.
  • Interpret business system requirements and evaluate the need for new system processes and changes in current system processes.
  • Provide coordination technology-related projects for the Enrollment Management Division.
  • Identify opportunities to improve business processes.
  • Develop and maintain system documentation, including Banner validation and rule forms.
  • Work independently with end users to identify, evaluate, implement, and maintain technical solutions to address business process requirements.
  • Function at a 'power user' skill level in Banner modules.
  • Provide oversight for the generation and distribution of reports and student correspondence using Banner and other software.
  • Provide system education training for College staff on Banner Student sub-modules, as needed.
  • Create and maintain SQL scripts to provide and update system data.
  • Exhibit strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Assure compliance with established institutional and departmental policies, procedures, and standards related to data integrity, financial aid regulations, and computer usage through the use of various reports.
  • Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
  • Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.

Requirements:

  • Bachelor's degree required from an accredited institution of higher education.
  • A minimum of three years of related experience with business applications required; preferably Ellucian Banner.
  • Demonstrated excellent knowledge of Microsoft Word and Excel, as well as a strong working knowledge of information technologies used in academia (preferably Banner).
  • Demonstrated analytical ability to identify, understand, analyze, and design unique and innovative solutions to complex challenges.
  • Experience gathering business requirements and developing technical training documentation.
  • Demonstrated ability to clearly present technical material to non-technical staff.
  • Ability to work with others to implement processes, services, and data reporting requirements.
  • Excellent communication (oral and written) and interpersonal skills in all media (phone, face-to-face, and email) required to effectively communicate with students, the general public, and College staff and faculty.
  • Ability to use independent judgment in making administrative/procedural decisions with minimal supervision.
  • Ability to multi-task and deliver in a fast-paced environment, including the ability to manage own workload and resolve questions and problems independently.

Preferred Qualifications:

  • Higher education experience in an enrollment services function (such as admissions, registration, records maintenance, financial aid) with a primary focus on high-quality service delivery preferred.
  • Experience in, and appreciation for, a collective bargaining environment is preferred.

Benefits:

Community College of Philadelphia offers a comprehensive benefits package, including medical, dental, drug, life, and disability insurance, tuition remission, forgivable tuition loan, 403(b) retirement plan, flexible spending accounts, paid vacation, holiday, and personal time, and partial remote work schedule for remote work eligible positions.

How to Apply:

Interested candidates should complete an online application. A cover letter of interest and resume are required. Name and contact information of 3 references are also required. Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law. Must be legally eligible to work in the U.S.

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