Front Desk Associate
2 days ago
At Planet Fitness, our mission is to provide a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.
Job SummaryWe are seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement-Free member experience.
Key Responsibilities- Greet members/guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
- Help to promote our Judgement-Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
- Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
- Promptly address maintenance and facility concerns, such as broken and/or missing equipment.
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (training provided by Planet Fitness).
- Basic computer proficiency.
- The hourly pay range for this position is $15.00 to $16.00.
- Planet Fitness offers a comprehensive benefit package, including medical, dental, and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick time, and holiday pay.
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