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Floor Supervisor
2 months ago
About the Role:
We are seeking a highly motivated and experienced Floor Supervisor to join our team at Timberland. As a key member of our store leadership team, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and maintaining a high level of store operations excellence.
Key Responsibilities:
- Lead and develop a high-performing sales floor team to achieve sales targets and deliver exceptional customer service.
- Partner with the Assistant Store Manager and Store Manager to drive business results, including sales growth, customer engagement, and operational excellence.
- Monitor and control payroll expenses while protecting the needs of the business.
- Lead and inspire a customer-centric culture by recognizing and rewarding team successes.
- Be an active brand ambassador within the community by engaging with customers and supporting community initiatives.
- Provide leadership and training to ensure thorough development of store team in customer engagement and company programs, policies, and procedures.
- Partner with the Store Manager to achieve all financial and operational objectives, including expense control, loss prevention, and store audits.
- Ensure the store's inventory integrity is maintained.
- Partner with the Store Manager to implement visual merchandise directives and maintain standards consistent with the company brand strategies.
- Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
Requirements:
- 1+ years of store management experience in a fast-paced, highly engaging retail environment.
- Proven ability to meet and exceed sales results.
- Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
- Excellent communication skills, both verbal and written.
- Ability to prioritize tasks in a fast-paced store environment.
- Proven ability to meet business goals by driving results through store team.
- Willingness and desire to learn and to share knowledge of products, local community, experiences, and activities relevant to the store's customer base.
- Ability and desire to provide a highly engaging customer experience through individual service, conversation, and relationship building.
- Excellent decision-making ability in a fast-paced environment.
- Detail-oriented.
- Proficient computer skills, including word processing, spreadsheets, and software programs.
Preferred Qualifications:
- Experience in a specialty retail environment, retail footwear/apparel industry experience.
- High School Diploma or GED.
About Timberland:
Timberland is a global outdoor lifestyle brand based in Stratham, New Hampshire, with international headquarters in Switzerland and Hong Kong. Founded in 1973, Timberland is known for its original yellow boot designed for the harsh elements of New England. Today, the brand offers a full range of footwear, apparel, and accessories for people who value purposeful style and share the brand's passion for enjoying - and protecting - nature.