Pet Host-Receptionist

4 weeks ago

Indianapolis, Indiana, United States PetSuites Full time

We are seeking a highly skilled and compassionate Pet Host-Receptionist to join our team at PetSuites. As a key member of our staff, you will be responsible for providing exceptional customer service to our pet parents and their furry friends.

Responsibilities:
  • Provide impeccable customer service by following our Service Foundation principles.
  • Answer all incoming calls, respond to voicemails and emails.
  • Make boarding reservations; book grooming, training, and temperament test appointments.
  • Manage cash, check, and credit card transactions and reporting/reconciling.
  • Get to know clients and their pet's names on a regular basis.
  • Obtain all information related to a pet's visit; ensure accuracy of all information.
  • Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
  • Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
  • Obtain vaccination records from veterinary offices and input into the computer.
  • Assist in managing waitlists on weekends/peak season/holidays and ensure that rooms are utilized to maximum capacity.
  • Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
  • Help initiate 'white glove' treatment to our best customers.
  • Respond promptly and troubleshoot any customer relations issues.
  • Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Requirements:
  • A passion for animals and animal care, especially dogs and cats.
  • Focuses on safe and gentle handling.
  • Customer Service Oriented - Ability to take care of the customers' needs while following company procedures.
  • Willing and able to communicate directly with clients, both written and orally, about their dog.
  • Must be able to multitask and be very detailed oriented.
  • Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
  • Conflict Resolution - Ability to handle conflict with tact and diplomacy.
  • Good team work and willingness to assist other departments as necessary.
  • Cheerful, friendly, positive team-oriented attitude.
  • Strong attention to detail, especially where documentation is concerned.
  • Reliable, punctual, and dependable.
  • Ability to work a flexible schedule, including holidays and weekends.
  • Ability to take direction well and apply it independently.
Equal Employment Opportunity: PetSuites is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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