Customer Service Liaison

3 weeks ago


Marquand, Missouri, United States Leidos Full time

At Leidos, we're seeking a talented Rental Housing Customer Service Representative to join our team at the FHA Resource Center in Indianapolis, IN. With a flexible schedule and opportunities for telework, you'll have the chance to make a real difference in the lives of renters, tenants, and property managers.

We offer a competitive salary of $18-$20 per hour, plus benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role.

Your primary responsibilities will include:

  • Fielding phone calls on multifamily rental assistance requests, including tenant complaints, in accordance with standard operating procedures.
  • Providing information and resources to customers to deliver exceptional customer service.
  • Documenting customer phone communications in an internal database.

To be successful in this role, you'll need:

  • The ability to navigate multiple computer systems and applications.
  • Excellent time management skills and dependability.
  • Strong written and verbal communication skills, including telephone etiquette.

Our ideal candidate will possess a high school diploma or GED certificate, minimum 2 years of property management experience, and 1 year of contact center experience or telephone customer service experience. Bilingual (English and Spanish) is a plus

In return for your hard work, you can look forward to a supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact in the community.



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