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Collector

2 months ago

Tucson, Arizona, United States Vantage West Credit Union Full time
Job Summary

We are seeking a highly skilled Collector to join our team at Vantage West Credit Union. As a Collector, you will be responsible for managing delinquent member accounts through outbound and inbound collection efforts.

Key Responsibilities
  • Place outbound calls to and accept incoming calls from members with delinquent loans or accounts.
  • Identify opportunities for and negotiate payment arrangements to bring accounts current.
  • Provide excellent quality service to all members at all times.
  • Document all member contacts in the collection system and conduct applicable loan maintenance.
  • Meet productivity and performance goals established by management.
  • Locate members through skip tracing methods, internet research, references, and employment.
  • Review and recommend repossession, foreclosure, referral to a collection agency, account closure, or assignment for lawsuit as needed.
  • Act as liaison between the Credit Union and its attorneys, collection agencies, and other vendors.
  • Resolve disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk.
Requirements
  • High School diploma or equivalent required.
  • 2 years of experience in collections, customer service, or sales in a call center environment.
  • Ability to work at Corporate office in Tucson and remotely.
  • Availability: Monday-Friday, 8:00am-6:00pm, and rotating Saturdays from 9:00am-1:15pm.
  • Spanish speaking skills a plus but not required.
Competencies
  • Negotiating
  • Customer Focus
  • Listening
  • Written Communication
  • Technical Learning
  • Action Oriented
  • Ethics & Values
Working Conditions/Environment

This job requires the employee to sit at a desk or workstation for extended periods of time. No heavy lifting required.

Salary and Benefits

Salary range is $24.60/hour. Job Grade, NE-9. Final salary dependent on candidate's experience and qualifications.

Vantage West Credit Union is an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.