Night Cashier/Relief Night Auditor

1 week ago


Honolulu, Hawaii, United States Sightline Hospitality Full time
Job Summary

Sightline Hospitality is seeking a highly skilled and detail-oriented Night Cashier/Relief Night Auditor to join our team at the Holiday Inn Express Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling cash transactions, and maintaining accurate records.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Accurately handle cash transactions, including processing payments, making change, and balancing the cash drawer.
  • Maintain accurate records, including guest information, room assignments, and financial transactions.
  • Perform night audit procedures, including reconciling accounts, balancing the cash drawer, and preparing reports.
  • Assist with guest check-in and check-out, including processing reservations, handling room assignments, and providing information about hotel amenities and services.
  • Monitor activity in the lobby, ensuring a safe and secure environment for guests and staff.
  • Keep the front desk and lobby areas clean and well-organized, maintaining a high level of cleanliness and presentation.
  • Read and respond to daily departmental emails, taking action as needed to resolve issues or provide information.
  • Be available to work irregular hours, including evenings, weekends, and holidays, and be willing to adapt to changing circumstances and priorities.
  • Follow all company policies and procedures, including emergency procedures, and provide calm and reassuring assistance to guests and staff in the event of an emergency.
Requirements
  • Fluency in English (verbal and written) is required.
  • A minimum of two years' experience in a customer service and/or public contact-related job is desired.
  • High school diploma or equivalent is required.
  • Computer literacy with a good working knowledge of Word and Excel is essential.
  • Adaptable experience with travel industry reservation systems and hotel property management systems is essential.
  • Knowledge of database systems is preferred.
Benefits
  • 401(k) Plan
  • Medical, Vision, Dental, and Life Insurance
  • Time Off benefits
  • Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio
Equal Opportunity Employer

Sightline Hospitality is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds.


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