Night Cashier/Relief Night Auditor
1 week ago
Sightline Hospitality is seeking a highly skilled and detail-oriented Night Cashier/Relief Night Auditor to join our team at the Holiday Inn Express Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling cash transactions, and maintaining accurate records.
Key Responsibilities- Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Accurately handle cash transactions, including processing payments, making change, and balancing the cash drawer.
- Maintain accurate records, including guest information, room assignments, and financial transactions.
- Perform night audit procedures, including reconciling accounts, balancing the cash drawer, and preparing reports.
- Assist with guest check-in and check-out, including processing reservations, handling room assignments, and providing information about hotel amenities and services.
- Monitor activity in the lobby, ensuring a safe and secure environment for guests and staff.
- Keep the front desk and lobby areas clean and well-organized, maintaining a high level of cleanliness and presentation.
- Read and respond to daily departmental emails, taking action as needed to resolve issues or provide information.
- Be available to work irregular hours, including evenings, weekends, and holidays, and be willing to adapt to changing circumstances and priorities.
- Follow all company policies and procedures, including emergency procedures, and provide calm and reassuring assistance to guests and staff in the event of an emergency.
- Fluency in English (verbal and written) is required.
- A minimum of two years' experience in a customer service and/or public contact-related job is desired.
- High school diploma or equivalent is required.
- Computer literacy with a good working knowledge of Word and Excel is essential.
- Adaptable experience with travel industry reservation systems and hotel property management systems is essential.
- Knowledge of database systems is preferred.
- 401(k) Plan
- Medical, Vision, Dental, and Life Insurance
- Time Off benefits
- Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio
Sightline Hospitality is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds.
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