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Quality Assurance Manager

2 months ago

Carlisle, Pennsylvania, United States CPS, Inc. (Food & Beverage Division) Full time
Job Summary

CPS, Inc. (Food & Beverage Division) is seeking a highly skilled and experienced Quality Assurance Manager to lead our quality and food safety initiatives. The successful candidate will be responsible for ensuring the highest standards of quality and food safety in our facility, while also driving continuous improvement and regulatory compliance.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of quality professionals to ensure effective quality execution, continuous improvement, and regulatory compliance.
    • Provide leadership within the facility to drive positive change through influence and example.
  • Quality and Food Safety Programs
    • Develop and maintain facility systems and processes that ensure finished product is food safe and meets finished product specifications.
    • Function as a highly organized, effective communicator with an inquisitive mind with the capacity to investigate and lead solution-based decision making in the plan.
  • Regulatory Compliance and Audit Readiness
    • Ensure daily plant quality and food safety operations are compliant with company policies, procedures, and local, state, and federal regulations.
    • Maintain audit readiness and a robust food safety program and subsequent quality program.
  • Sanitation and Pest Control
    • Oversee plant sanitation to drive a robust sanitation program.
    • Ensure the plant pest control programs are current, followed, and utilized to enable proactive maintenance.
  • Change Control and Preventive Maintenance
    • Manage the facility's change control program to enable robust risk assessment and decisions.
    • Ensure compliance to specification, manufacturing instructions, and preventative maintenance programs.
  • Investigations and Root Cause Analysis
    • Collaboratively lead investigations relating to non-conforming events driving to root cause(s) and effective resolution.
  • Hold and Release Programs
    • Manage hold and release programs.
  • Record Keeping and Reporting
    • Review records on a daily basis to ensure all records are completed as required and review/approval is current for preventative controls, laboratory, sanitation, production, and verification checks.
  • Leadership and Development
    • Foster a positive and effective work culture with direct reports.
    • Identify and retain highly effective personnel through proper selection, training, and expectations.
    • Develop highly effective personnel through proper selection, training, and expectation.
    • Develop and grow talent.
  • Key Performance Indicators (KPIs)
    • Track and report on plant quality KPIs.
  • Regulatory Compliance and Customer Expectations
    • Participate in the annual plant budgeting process.
    • Partner with the plant manager on identifying key capital projects that support food safety, Food Safety Modernization Act (FSMA), and regulatory compliance.
    • Provide quality leadership during unplanned events or emergencies.
    • Provide visible leadership by participating in facility walk-throughs and internal audits.
    • Engage and interact with all personnel on a regular basis assisting them with their challenges and questions concerning food safety.
  • Collaboration and Communication
    • Collaborate with R&D during new/reformulated product introduction to ensure compliance with already established specifications and regulatory requirements.
    • Serve as the point of contact for customer-related issues, complaints, or inquiries.
    • Manage plant complaint investigations ensuring a thorough, effective, timely, and customer-facing response.
    • Monitor compliance to customer expectations and specifications; communicate any issues/concerns.
  • Regulatory Compliance and Customer Expectations
    • Maintain plant preparedness for customer and regulatory visits.
    • Be responsible for all analytical and micro activities performed at the facility.
    • Oversee the development of laboratory practices to ensure accurate and precise quality control (QC) results.
    • Perform data analysis to identify critical trends or find leading indicators to enable proactive decisions.
    • Coordinate the collection and evaluation of raw materials and finished products.
  • Environmental Monitoring Program (EMP)
    • Ensure the Environmental Monitoring Program (EMP) is robust and risk-based with a search and destroy mentality applied.
    • Determine root cause of failures and take the appropriate corrective action.
    • Escalate nonconformances to quality director and plant manager in a timely fashion.
  • Quality Management System
    • Maintain the quality management system and ensure documents are up to date and comply to the food safety and quality (FSQ) policies and standards.
    • Prepare plant-specific work instructions as needed.
  • Sanitation Standard Operating Procedures (SSOPs)
    • Ensure SSOP documents are robust and adhere to the sanitation standard.
    • Ensure all forms and work instructions are reviewed, revised, and updated annually.
  • Leadership and Development
    • Perform management activities such as administering employee promotions and transfers; conducting ongoing performance conversations; mentoring, training, and coaching employees.
  • Regulatory Compliance
    • Follow all company good manufacturing practices (GMP) and work in a manner consistent with all the corporate regulatory, food safety, quality, and sanitation requirements.