Customer Service Representative
2 days ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at VieMed. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring that their needs are met in a timely and professional manner.
Key Responsibilities- Order Processing: Ensure that all orders are processed accurately and efficiently, with the appropriate paperwork completed and entered into our system in a timely manner.
- Customer Communication: Handle inbound and outbound phone calls, respond to inquiries, and ensure that interactions are documented in the patient account within our software.
- Branch Transactions: Coordinate branch transactions, including deliveries, pick-ups, exchanges, returns, service, and repair/maintenance, with appropriate staff and patients.
- Collection and Payment: Facilitate collection of patient balances, manage payment plans, and ensure desirable collection results for the branch.
- Compliance and Knowledge: Maintain current knowledge of company policies and procedures, medical billing practices, eligibility and insurance requirements, and billing reimbursement.
- Team Collaboration: Contribute to the achievement of operational, financial, and cultural performance goals for assigned branch location(s), and maintain strong working relationships with branch staff and other employees.
- Education: High school diploma or equivalent.
- Experience: Customer service experience preferred, with relevant healthcare or medical billing experience a plus.
- Skills: Solid verbal and written skills, proper phone and email etiquette, time management, multitasking, and ability to lift, carry, and move equipment.
This is a full-time position, working Monday through Friday, 8:00 a.m. - 5:00 p.m., with on-call rotations as assigned. VieMed is an equal opportunity employer and welcomes applications from diverse candidates.
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